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Murf1954
20th Anniversary celebration
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65 Messages

Saturday, May 23rd, 2026 8:44 AM

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speak to a live agent

i need to speak to   a live person   i can not get out of  xfinity chat i tried calling and  got no one please help

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28 days ago

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Murf1954

Contributor

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65 Messages

28 days ago

please help me

 i have tried  talking to some one   i can not get out  of  chat

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XfinityMatthew

Official Employee

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1.9K Messages

@Murf1954 We responded to your questions in direct messaging but did not get a reply after our most recent response. He on Xfinity Forums we are all real agents, but the chats themselves are direct messages similar to email communications. So while it is not a live instant chat, we will always respond to your questions. It just may not be immediate depending on the number of messages we receive at a given time. We'd be happy to continue with any account questions back in the direct messaging. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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28 days ago

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EG

Expert

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118.6K Messages

28 days ago

Concern moved here to the Customer Service help section.

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