speak to a live agent

@Murf1954 We responded to your questions in direct messaging but did not get a reply after our most recent response. He on Xfinity Forums we are all real agents, but the chats themselves are direct messages similar to email communications. So while it is not a live instant chat, we will always respond to your questions. It just may not be immediate depending on the number of messages we receive at a given time. We'd be happy to continue with any account questions back in the direct messaging.