speak to a human

How in the world can I speak to a real HUMAN!

I just moved into my new home. I had an appointment for a service tech he arrived my son greeted him. The tech walked around the house and then left without any notice. He canceled my appointment. I can't get a hold of a live HUMAN! I am frustrated with your service and honesty am considering just cancelling all together.

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XfinityJorge

Official Employee

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2.5K Messages

7 days ago

GardenLane Hello there! Thanks for your patience and you are now connected with our team who specializes in helping our customers over this platform. Please send us a DM with your name and address so we can look into the recent visit and see what the status of the account is. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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Customer Service

GardenLane

speak to a human

XfinityJorge

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