Visitor
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1 Message
Speak to a human
I have waited all day with the same error message and it says it is fine. I cannot get a human on the phone to ask if this is on my end or if Xfinity is down. They say it works on everytine I try diagnostic test. I cannot change any channels. I would appreciate a call from a person and not 3 days for a technician to tell me I need a new box or that it is on your side.
XfinityJeniece
Official Employee
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3K Messages
1 day ago
Hey there,user_ul9o1f, thanks for reaching out through Xfinity Forums regarding your error message. We would be happy to help you with troubleshooting your box issue. I would like to take a look at your account on our end.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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