U

Monday, March 31st, 2025 4:03 PM

Speak to a human

I need to speak to a human. I’m done being [Edited: "Language"] around by this company

Official Employee

 • 

2.5K Messages

25 days ago

Hello, @user_6bnd8g

Please state the reason you need assistance. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. Thank you for your understanding and for joining us here on the sub.

 

 

 

1 Message

no it was not. This is after several tries to get this matter taken care of my credit card has been canceled due to being hacked. I will not receive a new credit card until around April 7. I don’t know when you will bill me for this month, but I would like to speak to a real person about this matterPlease help me 

Official Employee

 • 

1.3K Messages

 

user_m45moj Thank you so much for reaching out to us here today with your concerns! I know how stressfull it can be when a credit card gets hacked, I am sorry to hear you are experiencing that! To view your Xfinity billing due date online, sign in to your Xfinity account at xfinity.com, navigate to the "Billing" section, and then select "Bill Details" or "Current Statement" to access your current statement and view the due date. If your billing due date is before April 7th you can set up a payment arrangement by following instructions found here https://www.xfinity.com/support/articles/set-up-payment-arrangement. Please le me know if you have any trouble with the process. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

9 days ago

I am beyond frustrated.  The automated system is a swirling mess that keeps bringing you back to something you didn't want 10 minutes ago.

JUST LET ME TALK TO A HUMAN BEING!!!!

I have now been to the store where the package I wanted was more expensive than when I looked it up at home.  Then, I get home and my bill has already gone up $12 more in less than 24 hours.  No it's not the [Edited: Language] fees you charge but the plans pricing is different.  I downgraded to just the sports package and Fanduel doesn't come in like promised.  If that's not on the $50 or $70 or $100 sports package, depending on when you look, I don't want Comcast.  NO I will not add it to my package that is mostly stuff I don't want or need.  I downgraded from three  STBs to one.  Now it shows 2 on my account.

So, do tell me what path I should take on your automated system to get all of these Comcast created problems figured out?

Thanks.

(edited)

Official Employee

 • 

1.7K Messages

 

user_10lddn Good morning! Thank you for taking the time to reach out to our Xfinity Community Forums Team. We appreciate your feedback, as we are always looking to improve our customers experience with our products, services, and support channels. I will be sure to pass along the feedback with our automated system. In the meantime, I'd be happy to take a closer look into your account, and see what's going on with your pricing and boxes. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here