Hi there, user_0bcx3a! You are at the right place for assistance with your package and account. We are happy to go over options for your service.! We want your plan to be the best fit for your needs and at the lowest possible rate. We like things to be at your fingertips, so you can also review promotions and make changes using our handy Plan Builder.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
user_80d720 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there @user_w94j5q. Thank you so much for your recent comment. What seems to be the issue with you your account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_ekcmpd. I hope you're having a great Friday, so far. I would be more than happy to help you with any service issues or billing concerns you may have. How may I help you today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Okay I've been having problems with my wifi pass for a week I now. I've had NO connection since last Friday March 14th. What is going on here? I don't get a "receipt" therefore nI have no phone number or account number to reach you and discuss this problem. I live at [Edited - Personal Details] is the name on the account. I want to know why this is happening?
Greetings, @user_9355cb! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Wi-Fi Pass, but we want to ensure you are able to find the necessary support.
When you say there is no connection, are you referring to the connection at a particular location that previously had a usable signal, or are you unable to connect to Xfinity Wi-Fi hotspots at any location?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_j0p9gc We are here to help! What did you need help with regarding the Xfinity Stream app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityRay
Official Employee
•
2.7K Messages
2 months ago
Hi there, user_0bcx3a! You are at the right place for assistance with your package and account. We are happy to go over options for your service.! We want your plan to be the best fit for your needs and at the lowest possible rate. We like things to be at your fingertips, so you can also review promotions and make changes using our handy Plan Builder.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_80d720
Visitor
•
1 Message
2 months ago
I want to direct message customer support
3
0
user_ekcmpd
1 Message
1 month ago
i need to speak to a human?
1
0
user_9355cb
1 Message
1 month ago
Okay I've been having problems with my wifi pass for a week I now. I've had NO connection since last Friday March 14th. What is going on here? I don't get a "receipt" therefore nI have no phone number or account number to reach you and discuss this problem. I live at [Edited - Personal Details] is the name on the account. I want to know why this is happening?
(edited)
1
0
user_j0p9gc
1 Message
1 month ago
I want to speak to a person about my Xfinity Stream AP
1
0