Visitor
•
1 Message
SPAM Text
I received this text today
"Your Xfinity account has been placed for collection with Sunrise Credit Services, Inc., a collection agency. Sunrise Credit Services, Inc. will contact you to resolve your outstanding balance. Make a payment at https://t.xfin.me/B8325C6 California Debt Collector License No. 10316-99 TxtHelporStop" and a week ago this "
Your automatic payment of $66.59 to Xfinity has processed - thank you. Review bill details here: https://t.xfin.me/08F4691
TxtHelpOrStop
Msg&DataRatesMayApply" How can I have an outstanding balance when I paid my bill 9 days ago?
XfinityJeniece
Official Employee
•
3.9K Messages
13 hours ago
Hey there, @user_30lrqi, thanks for reaching out through Xfinity Forums regarding that text message you received. We would be happy to check on your billing details to ensure that everything is correct. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0