Visitor
•
1 Message
Sorry about that! We had a problem with our site.
I continue to get this message when I try to add a streaming service to my already established Internet service.
Very frustrating, spoke with 4 separate chat representatives and nothing has happened other than my bundle being cancelled.
EG
Expert
•
118.6K Messages
3 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
3.3K Messages
2 hours ago
Hi there. We can certainly understand your frustration. It's one thing to encounter an error message, but after speaking with multiple representatives and having your bundle canceled in the process, we'd be upset too.
Based on what you've described, it sounds like you're receiving the "Sorry about that! We had a problem with our site" error when attempting to add a streaming service to your existing Internet account. We'd like to take a closer look to determine whether this is an account-specific issue, an order-processing problem, or something else preventing the streaming service from being added successfully.
0
0