Visitor
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1 Message
Something unexpected happened.
I'd like to set up my house internet, so I made an account and do the shopping for me. When I tried to pay a bill, after I entered all my payment infos, some errors occurred when I clicked "submit". I didn't received a confirmation email for this bill and I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact info", or "Cart' tab, this message is showing "Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.". I think there are some errors in my account. Can someone just check my account?
EG
Expert
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119.7K Messages
2 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.1K Messages
2 hours ago
Good morning @user_nckadg, and thanks for posting your issue to the Xfinity forums, and thank you @EG for moving the post, so we would be able to respond, I hope you are both having a great day. I am sorry to hear about the issues you are having with setting up the new account, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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