anitahelp's profile

New Poster

 • 

1 Message

Sat, Dec 5, 2020 10:00 AM

Someone who can do HELP, please contact me.

I am extremely dissapointed in my call today to customer service. As a long time customer I was told there was NOTHING they could do as far as specials on my bundle or to get my cost down. Also I am unable to pay my bill or look at any "specials" listed online because I am not the primary account holder. I though I had fixed that with my last call there a while ago. The primary owner has been deceased for over 20 years. Ridiculous!!! Looking for another carrier.

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

7 m ago

@anitahelp 

 

Apologies for the issue and the experience that you described above. 

 

The links below can help start the process of changing the name on the account. 

 

https://www.xfinity.com/support/articles/account-holder-passed-away

https://www.xfinity.com/support/account-management/bereavement

 

I've also asked a colleague to review and check in with you here as well. 

 

Thanks for your patience. 

Again

Expert

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25.8K Messages

7 m ago


@anitahelp wrote:

I am extremely dissapointed in my call today to customer service. As a long time customer I was told there was NOTHING they could do as far as specials on my bundle or to get my cost down. Also I am unable to pay my bill or look at any "specials" listed online because I am not the primary account holder. I though I had fixed that with my last call there a while ago. The primary owner has been deceased for over 20 years. Ridiculous!!! Looking for another carrier.


Provide a copy of the death certificate in order to transfer service to your name.  You need to take that to your nearest store.

ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello @anitahelp, thanks for reaching out to our Digital Care Team on our Forums page. We absolutely appreciate you being a long-time customer with us, we value your loyalty and definitely want to keep it that way as well. As ComcastTeds stated, we apologize for any challenges you have experienced thus far with trying to make these account changes. My team would love to further assist you with your needs!

 

To better assist, can you please send me a Private Message including your first and last name and the first and last name of the person listed as the primary account holder as well?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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