sold wrong plan

I was sold a wrong plan. Xfinity is not doing anything about it. They said I signed up for the Popular Plan, not the Ultimate. I signed up for the channels I was shown. After I signed up I found out I was given a 2022 channel line up. Therefore the channels I was told I'd get are no longer in the plan I was shown. The Employee outlined the channels an highlighted them. They wrote on the channel lineup their name and phone number. How can they sell something that doesn't exist? They are refusing to honor their agreement. What can I do?

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building a plan

Responses

XfinityKrista

Official Employee

•

1.5K Messages

1 year ago

Hello @user_dff97f, thank you for taking the time to reach out on social media. I understand your concern with the channel lineup, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_dff97f

sold wrong plan

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