So tired of waiting

I have been trying to get a drop and drop box moved off of a building set for demolition on our multi unit property.  The drop box feeds 20 units.   I have scheduled 6 appointments.  No one has ever shown up!.  And then I call and text with people overseas who are lovely , but have no Idea what I am talking about… but pretend they do.  I have logged over 100 hours on text, phone and waiting for a technician to show up for 12 hour window appointments.  Today, after 45 minutes last night, and an hour on text and phone, I was told that my appointment  was “in default “, because agents that rescheduled my no show appointments didn’t have the authority to do so.  No call, nothing.  I finally got someone to actually contact the Construction dept. by email( because THEY CAN’T CALL EACH OTHER ).  I asked to speak  to or get the number for the person , and was told no.  Do they not have phones in their offices?.  The very best Janey the supervisor could do was to tell me I “should” receive a call back in two business days.  

I started this journey in October.  We are a non profit affordable housing association just trying to build a common building for our tenants.  This has delayed construction by almost 8 weeks.  Comcast Cares?  nope.  The kicker?  I worked at Viacom( now Comcast) back in the day.  We could  just walk down the hall and have this dealt with within a day or so.