3 Messages
so disappointed Xfinity’s Customer Service is a Joke – Misinformation, Billing Issues, and Wasted Hours!
Xfinity’s Customer Service is a Joke – Misinformation, Billing Issues, and Wasted Hours!
I just had one of the WORST customer service experiences with Xfinity, and I need to vent. If you’re thinking of using their service—BE WARNED!
- Incorrect Information
Last week, I contacted Xfinity to update my service address because I was moving. The first rep assured me it was done, and I just needed to activate my internet through the app after moving. Guess what? The activation button didn’t even exist!
So I contacted a second rep. He spent TWO HOURS messing with my account, then told me, “It’s all set, just wait a little bit.” Well, I waited. And waited. Nothing. No internet.
- The Billing Scam
I reached out again, and this time, the third rep gave me a link to confirm my service. That’s when I noticed—my bill went from $65 to $73! I asked why, and he PROMISED (I have chat records!) that I’d still only be charged $65. Fast forward to today—guess what? Xfinity happily charged me $73 anyway!
- The Biggest Joke: “Oops, No Promotion for You”
So I contacted a fourth rep to fix the billing issue. Instead of dealing with my actual problem, he randomly offered me a “promotion” that would supposedly give me a year of free phone service (I have chat records too!). Then, literally minutes later, he said, “Oh, I made a mistake, that promotion doesn’t exist.” And before I could even reply, he LEFT the chat and dumped me onto another agent.
I’m beyond frustrated. Has anyone else dealt with this? How do I actually get them to fix their mess without wasting another week of my life?
XfinityArmand
Official Employee
•
2.1K Messages
2 days ago
Hello @user_0b4bxd! Thank you for taking the time to reach out to Xfinity Support. We sincerely apologize for the frustrating experience you've described and understand your concerns regarding the misinformation, billing discrepancies, and the time wasted in resolving these issues. The series of errors you encountered, including incorrect service address updates, billing inaccuracies, and the retracted promotion offer, are unacceptable and fall far short of our service standards. No worries! You have reached out to the best team to address your concerns directly and efficiently. We do see the messages that you have sent us today and will follow up with you there shortly to further this conversation.
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user_r8zb4a
2 Messages
1 day ago
Good luck trying to cancel. It took me 3 attempts to cancel before speaking to an agent on the phone who told me that she initiated a cancelation but that I’d need to call back next week to make sure it was disconnected… so I’m already assuming I’ll have to go through the whole process again.
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