Visitor
•
3 Messages
Slow internet speed
My internet speed keeps degrading. How can I reach out to customer care to schedule a technician's visit to check the network speed and troubleshoot the issue?
Visitor
•
3 Messages
My internet speed keeps degrading. How can I reach out to customer care to schedule a technician's visit to check the network speed and troubleshoot the issue?
EG
Expert
•
111K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
2.7K Messages
22 days ago
We hear you — dealing with slow internet that keeps getting worse is super frustrating, and we want to help get things back on track.
You’re in the right place to get support, and we can absolutely help you troubleshoot this here without needing to call in. Before we look into scheduling anything, let’s try a few quick checks together — sometimes we can fix the issue without needing a technician:
Are the slow speeds happening on both wired and wireless devices?
Have you noticed if it’s worse at certain times of day?
Have you already restarted your modem and router?
Once we get a better sense of what’s going on, we’ll guide you step by step — and if a tech visit ends up being the best next move, we’ll help you get there.
Let’s get this sorted!
2
0