Visitor
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1 Message
Slow changing channels and guide
My Comcast is very slow when I change a channel or to the guide. It hesitates about a minute each time. I have had Comcast before and never had this problem. How to fix it?
Visitor
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1 Message
My Comcast is very slow when I change a channel or to the guide. It hesitates about a minute each time. I have had Comcast before and never had this problem. How to fix it?
Again
Expert
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31.6K Messages
4 years ago
Not disability related. Moved here for greater visibility for help.
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CCDevin
Problem Solver
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735 Messages
4 years ago
@Again
Thanks for moving that over here. Much appreciation!
@user_c4cb8c
Hi! We appreciate you bringing this concern to our attention! We want to offer the best service possible and [Edit: Formatting] fix any concern like this quickly. One of my favorite features of the X-1 platform is the ease of use and finding exactly what I want to watch. I can imagine having to wait so long between your selections would be frustrating. We are going to fix this and make sure you get the amazing experience you deserve.
Do you have more than one box, and if so, is this issue on every box in your home? Have you tried any troubleshooting such as restarting the box yet? If not, we would recommend trying this and testing for improvement. You can restart the box right through the Xfintiy MyAccount app or you can do it manually through the settings on the box using your remote, or by simply unplugging it from the power cable at the outlet for 30-seconds. Could you try this or let me know if you have already, please?
(edited)
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user_ca5efa
Visitor
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1 Message
4 years ago
I just started having the same issue
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