coach36's profile

New Poster

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5 Messages

10/20/2026 6:03 PM

Slack emails do not get to my comcast email.

Slack emails do not get to either my inbox nor my spam folder in my comcast email.  This is for both a new invite, for which I've verified the sender has the correct address, and for a auth code to log into another slack account.

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Official Employee

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3.6K Messages

2 hours ago

 

coach36 Hi there! We'd be happy to help figure out why your Slack emails aren't reaching your Comcast mailbox! Since both the invitation and login verification emails are missing, even after checking your spam folder and confirming the correct email address was used, we'd like to narrow down where they're getting lost.

 

Are you receiving other emails normally, particularly verification codes or automated messages from other websites and services?

 

That will help us determine whether this is specific to emails coming from Slack or something affecting incoming messages more broadly.

 

New Poster

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5 Messages

yes. AFAIK, I am receiving everything else.

Official Employee

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3.6K Messages

 

coach36

Thanks for confirming! Since you're receiving other emails normally, this helps narrow things down to messages specifically coming from Slack.

 

You've already confirmed the correct email address is being used and checked your spam folder, so we don't need to repeat those steps.

 

One thing we'd like to check next is whether Slack's emails are being filtered or blocked before reaching your inbox.

 

Have you ever successfully received emails from Slack at this Comcast email address, or is this the first time you've tried? This will help us determine whether something recently changed or if the messages have never been delivered successfully.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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5 Messages

In searching my history, the last time I received a slack email was in June of 2024.
But there isn't much reason to believe I would have received any since then up until June of this year.  From June of this year until now I should have received at least 3 invites and 2 auth-verification emails.

Pat

Official Employee

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2.8K Messages

@coach36 To your knowledge, this is the only sender you've had an issue with recently? Can you recall any other senders in which you may have not received emails from?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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