Aaschilling11's profile

New Poster

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1 Message

Wed, Nov 18, 2020 3:00 PM

Site survey request

How do I start the site survey request

Responses

ComcastJoeTru

Official Employee

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6.7K Messages

6 m ago

Hello Aaschilling11. Thanks for visiting and posting on our Forum. I can assist with submitting a Serviceability request if you are requesting to find if we can offer service to a new address. Please send me a private message and include your full name, complete home address, and primary contact phone number so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

1 m ago

How can I request a suitability survey for my new address?  It's not recognized on the Xfinity site.

Official Employee

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78 Messages

Hello and thank you for reaching out to us via our Forums. We will be happy to set up a serviceability request ticket via a survey to see about providing our wonderful service to your new location. Would you please send us a direct message with your full address along with your entire name too please? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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