AustinJF's profile
AustinJF
1st Topic

Regular Visitor

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1 Message

Mon, Oct 12, 2020 12:00 PM

Site Survey Needed

Good afternoon, I’m looking to get service installed for a new home just about 285’ from the road. There is a clear shot to the road, and a node + tap on the pole our electrical is serviced from too. I was wondering if I could get help in getting a site survey done to figure out what we need moving forward

Question

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Updated 

2 m ago

1.2K

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Responses

Accepted Solution

XfinityJonathan

Official Employee

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839 Messages

1 y ago

Hi there @AustinJF 

 

Please PM me by clicking on my name and the "Send a Message" button and provide me with the address you'd like service at, and we'll put the request in.

 

Note that the process starts with a desktop survey, not a field survey. We'll have our specialists use geolocation tools to determine feasibility to boot and move to a field survey if necessary.

 

Just as an FYI to set expectations, 285' may be a straight line of sight, but there may be easements, right of way, etc that need to be taken into account so based on what a construction length may be, there may be a costing element associated.

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Deano511

New Poster

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1 Message

1 y ago

I have an identical situation. The pole on the road has a double tap and a straight shot to the pole next to the house about 350'.  My brother works as a field tech in Washington and said if he were engineering the run he would run 500 coax pole to pole and a house amplifier. 
Any way to overcome the desktop survey limitations and get something started? I am willing to pay for the line.  Thanks

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XfinityJonathan

Official Employee

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839 Messages

1 y ago

@Deano511  PM me and we can take a look. The max distance for coax is around 250 ft without the plant extension, typically it's $20/ft with cost sharing on boths dies, also in-home amps aren't recommended. 

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DeChico

New Poster

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1 Message

1 y ago

I would also like to request a site survey. There’s a Comcast box on my property, 30 feet from my house. Thanks

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XfinityJonathan

Official Employee

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839 Messages

1 y ago

Hi @DeChico, please PM me any existing tickets you have as well as your address and we'll look into it. 

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samhoult

New Poster

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1 Message

7 m ago

I am currently buying a house in Blue Ridge, GA and interested in being able to get Xfinity service (currently service not available). How can I move forward in looking into if this can be done?

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XfinityElizabethA

Official Employee

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220 Messages

7 m ago

Hi, @samhoult. You're looking in the right place. My team of experts will be happy to check into the serviceability of your new home. Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Looking forward to helping you!

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user_37b4eb

Visitor

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1 Message

I have been waiting over a month for a site survey on my new home in Stafford, VA.  All of my neighbors are Xfinity customers. How do I proceed?

5 m ago

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XfinitySelena

Official Employee

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185 Messages

Hey there @user_37b4eb! I will be more than happy to help you with your request for a site survey, we would love to have you as part of our family. :)

To get started, please send us a private chat message with your full name and address to Xfinity Support. To do so, click on the chat icon at the top right of the page. We look forwarding to speaking with you!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 m ago

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user_7da761

Visitor

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4 Messages

I’m waiting for weeks ( requested a transfer of service early June to my new home) to hear when a survey will be done. Working from home and the rest of the family also in desperate need of internet without any indication when a line will be dropped at out house is frustrating. My neighbors on the either site of the (dead end) street all have Xfinity so it shouldn’t be too hard…also my subscription was cancelled so we can’t use hotspots. Any help with expediting this annoying process is appreciated.

2 m ago

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XfinityEthan

Official Employee

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217 Messages

Hi, @user_7da761. I can understand needing service asap and we are happy to look into your status. Can you send us a peer-to-peer message using the icon in the top right? You must be signed in to do so. If it does not let you, let me know here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 m ago

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user_7da761

Visitor

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4 Messages

I sent you a peer to peer message 4hrs ago.

2 m ago

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user_7da761

Visitor

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4 Messages

2 m ago

I’m waiting for weeks ( requested a transfer of service early June to my new home) to hear when a survey will be done. Working from home and the rest of the family also in desperate need of internet without any indication when a line will be dropped at out house is frustrating. My neighbors on the other site of the (dead end) street all have Xfinity so it shouldn’t be too hard…also my subscription was cancelled so we can’t use hotspots. Any help with expediting this annoying process is appreciated.

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