Regular Visitor
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1 Message
Site Survey Needed
Good afternoon, I’m looking to get service installed for a new home just about 285’ from the road. There is a clear shot to the road, and a node + tap on the pole our electrical is serviced from too. I was wondering if I could get help in getting a site survey done to figure out what we need moving forward
Accepted Solution
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi there @AustinJF
Please PM me by clicking on my name and the "Send a Message" button and provide me with the address you'd like service at, and we'll put the request in.
Note that the process starts with a desktop survey, not a field survey. We'll have our specialists use geolocation tools to determine feasibility to boot and move to a field survey if necessary.
Just as an FYI to set expectations, 285' may be a straight line of sight, but there may be easements, right of way, etc that need to be taken into account so based on what a construction length may be, there may be a costing element associated.
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Deano511
New Poster
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1 Message
5 years ago
I have an identical situation. The pole on the road has a double tap and a straight shot to the pole next to the house about 350'. My brother works as a field tech in Washington and said if he were engineering the run he would run 500 coax pole to pole and a house amplifier.
Any way to overcome the desktop survey limitations and get something started? I am willing to pay for the line. Thanks
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
@Deano511 PM me and we can take a look. The max distance for coax is around 250 ft without the plant extension, typically it's $20/ft with cost sharing on boths dies, also in-home amps aren't recommended.
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DeChico
New Poster
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1 Message
5 years ago
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi @DeChico, please PM me any existing tickets you have as well as your address and we'll look into it.
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samhoult
New Poster
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1 Message
4 years ago
I am currently buying a house in Blue Ridge, GA and interested in being able to get Xfinity service (currently service not available). How can I move forward in looking into if this can be done?
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CCElizabeth
Problem Solver
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908 Messages
4 years ago
Hi, @samhoult. You're looking in the right place. My team of experts will be happy to check into the serviceability of your new home. Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Looking forward to helping you!
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user_7da761
Visitor
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4 Messages
4 years ago
I’m waiting for weeks ( requested a transfer of service early June to my new home) to hear when a survey will be done. Working from home and the rest of the family also in desperate need of internet without any indication when a line will be dropped at out house is frustrating. My neighbors on the other site of the (dead end) street all have Xfinity so it shouldn’t be too hard…also my subscription was cancelled so we can’t use hotspots. Any help with expediting this annoying process is appreciated.
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