AustinJF's profile

Regular Visitor

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1 Message

Mon, Oct 12, 2020 12:00 PM

Site Survey Needed

Good afternoon, I’m looking to get service installed for a new home just about 285’ from the road. There is a clear shot to the road, and a node + tap on the pole our electrical is serviced from too. I was wondering if I could get help in getting a site survey done to figure out what we need moving forward

Responses

Accepted Solution

ComcastJonathan

Official Employee

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839 Messages

7 m ago

Hi there @AustinJF 

 

Please PM me by clicking on my name and the "Send a Message" button and provide me with the address you'd like service at, and we'll put the request in.

 

Note that the process starts with a desktop survey, not a field survey. We'll have our specialists use geolocation tools to determine feasibility to boot and move to a field survey if necessary.

 

Just as an FYI to set expectations, 285' may be a straight line of sight, but there may be easements, right of way, etc that need to be taken into account so based on what a construction length may be, there may be a costing element associated.

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New Poster

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1 Message

7 m ago

I have an identical situation. The pole on the road has a double tap and a straight shot to the pole next to the house about 350'.  My brother works as a field tech in Washington and said if he were engineering the run he would run 500 coax pole to pole and a house amplifier. 
Any way to overcome the desktop survey limitations and get something started? I am willing to pay for the line.  Thanks

Official Employee

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839 Messages

7 m ago

@Deano511  PM me and we can take a look. The max distance for coax is around 250 ft without the plant extension, typically it's $20/ft with cost sharing on boths dies, also in-home amps aren't recommended. 

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New Poster

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1 Message

7 m ago

I would also like to request a site survey. There’s a Comcast box on my property, 30 feet from my house. Thanks

Official Employee

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839 Messages

6 m ago

Hi @DeChico, please PM me any existing tickets you have as well as your address and we'll look into it. 

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New Poster

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1 Message

3 m ago

I am currently buying a house in Blue Ridge, GA and interested in being able to get Xfinity service (currently service not available). How can I move forward in looking into if this can be done?

Official Employee

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80 Messages

3 m ago

Hi, @samhoult. You're looking in the right place. My team of experts will be happy to check into the serviceability of your new home. Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Looking forward to helping you!

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I have been waiting over a month for a site survey on my new home in Stafford, VA.  All of my neighbors are Xfinity customers. How do I proceed?

Official Employee

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89 Messages

Hey there @user_37b4eb! I will be more than happy to help you with your request for a site survey, we would love to have you as part of our family. :)

To get started, please send us a private chat message with your full name and address to Xfinity Support. To do so, click on the chat icon at the top right of the page. We look forwarding to speaking with you!

 

 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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