Visitor
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5 Messages
Sim
Sim inserted and phone was working fine. Called for xfinity to correct their faulty billing and ended up being directed to download esim card. Told her already have sim inserted " yes mama. I know please just follow my directions. I did and now phone cant call or text spent four hours on line and still no resolution so i am now overpaying for NO SERVICE. [Edited: "Inflammatory"]
XfinityKei
Official Employee
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2.3K Messages
7 hours ago
@user_b0debd Thanks for bringing your mobile concerns to our attention. We can certainly troubleshoot with you to resolve your sim and mobile service concerns.
I'm sorry to hear your phone is not working correctly. If a second sim was downloaded the device will no longer have service. What type of device do you have?
Are you seeing any codes or messaged when you turn on your phone. Can you take out your psim, restart your device and put the psim back in your device and let us know if your device walks your through activation.
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user_b0debd
Visitor
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5 Messages
4 hours ago
It doesn't work when I take the card out
I have no bars and no service
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