Sim

Sim inserted and phone was working fine. Called for xfinity to correct their faulty billing and ended up being directed to download esim card. Told her already have sim inserted " yes mama. I know please just follow my directions. I did and now phone cant call or text spent four hours on line and still no resolution so i am now overpaying for NO SERVICE. [Edited: "Inflammatory"]

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XfinityKei

Official Employee

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2.3K Messages

7 hours ago

@user_b0debd Thanks for bringing your mobile concerns to our attention. We can certainly troubleshoot with you to resolve your sim and mobile service concerns.

I'm sorry to hear your phone is not working correctly. If a second sim was downloaded the device will no longer have service. What type of device do you have?

Are you seeing any codes or messaged when you turn on your phone. Can you take out your psim, restart your device and put the psim back in your device and let us know if your device walks your through activation.

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user_b0debd

Visitor

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5 Messages

@XfinityKei

i have a galaxy a17. Tried that and still no service. this is the mistake of your employee, and it has cost me hours of frustration and incomeThis has caused me to lose two jobs four hours of overtime and four hours of regular work so now I am not only without a phone I am without $600 in income that I expect Xfinity to replace. I am not driving two hours to any Xfinity store to have this looked at this needs to be fixed remotely by Xfinity immediately

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6 hours ago

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XfinityKei

Official Employee

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2.3K Messages

@user_b0debd As a friendly reminder our team is limited with mobile accounts. For mobile account credits we have a dedicated mobile support line at 1 (888) 936-4968. Mobile Chat support is available at https://www.xfinity.com/xfinityassistant/?channel=xMobile

I am happy to assist you with a resolution for your phone concerns. I'm sorry for the frustration and time that this has caused you.

If you take out the psim does the phone work?

How many signal bars does your device have?

When you turn your phone on does it say no service, sos etc?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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user_b0debd

Visitor

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5 Messages

No itdoesn't work

i have no bars and no service

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4 hours ago

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XfinityThomasC

Official Employee

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3.2K Messages

@user_b0debd

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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user_b0debd

Visitor

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5 Messages

Nope see nothing of the sort in the top right corner

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3 hours ago

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user_b0debd

Visitor

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5 Messages

4 hours ago

It doesn't work when I take the card out
I have no bars and no service

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user_b0debd

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XfinityKei

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XfinityKei

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XfinityThomasC

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