Visitor
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1 Message
Sim card/compromised
Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised
Visitor
•
1 Message
Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised
XfinityJanelle
Official Employee
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1.9K Messages
14 hours ago
Hey @user_nq0iza , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your sim card. I would be more than happy to offer my assistance looking into this further for you. Have you had a chance to add the SIM back by following these steps for recover sim https://www.xfinity.com/support/articles/troubleshooting-sim-card-isnt-working?
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