Contributor
•
33 Messages
Sim card
Does the Sim card come in the phone or in the box to be put into phone by customer? I was told by customer service it would arrive outside the phone and did not recieve one. I have not activated the phone and may send it back. I do not want to alter the phone by opening the Sim card slot. Thank you. Im waiting for call back from customer service.
XfinityAntoine
Official Employee
•
1.4K Messages
3 years ago
If you haven't received a Sim card please reach out to the Xfinity Mobile Team. I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Thank you. -
You can contact our Xfinity Mobile support center via any of the following methods:
0
0
gackenhj
Contributor
•
33 Messages
3 years ago
Thank you. Every time I call xfinity mobile I get a different answer. Xfinity Mobile filed a "list or stolen" sim card case I found out after receiving an email from their claim dept. denying "my claim" and NEVER ORDERED A SIM CARD. Five days later we drove 2.5 hrs to the closest Xfinity Store to pick one up. I am also concerned about the inaccurate Xfinity Mobile incentives promised by the selling agent to entice me to purchase the phone. Xfinity, through Tom K's office, escalated my case to the wrong dept. Waiting since 5/2/2022 for answered and Call Backs from Xfinity Mobile supervisors. XFINITY tells me they have two separate independent entities Xfinity and Xfinity Mobile. Phone agents say Xfinity Mobile has no escalation department. Xfinity disagrees??? I drove 2.5 hrs to pick up a sim card at the nearest store. I am waiting to see if Xfinity will honor their promises if anyone calls back. Xfinity records all phone calls. It would lessen customer complains if they would listen to the recorded calls carefully, allow customers to speak with am with a supervisor and not rely only on frequently inaccurate notes left by agents notes. Why is the process so difficult to navigate to hold Xfinity Mobile accountable for their agents public interactions?
0
0