Visitor
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1 Message
Signed up for 2 gig but only get 1.2 gig
I don't understand why I signed up for the 2 gig Internet but now it shows I'm on the 1.2 gig plan and I haven't been able to get 2 gig speed except on the day it was installed. Now it's maxing out at 1.2 gig speed. And my plan is showing as 1.2 gig. Feels like a bait and switch.
EG
Expert
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115.9K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2K Messages
2 hours ago
Hey @AnotherJonathan , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet speed. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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