Signed up for 2 gig but only get 1.2 gig

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey @AnotherJonathan , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet speed. I would be more than happy to offer my assistance looking into this further for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi there, I was wondering if I can get some assistance with this as well. I just had someone help me and they said they were going to send me an xfinity router because mine isn't getting sufficient signal.

Can I get some clarification on this? I have a Nighthawk router from Netgear. It's a CM2000 and does 2.5 gig speeds. I called my customer care from Netgear and we went through all my troubleshooting steps. 

I still only get 1400 Mbs when I check my speed. If I had a bad cable or modem would I even get the 1.4 speeds? Is there something else we can check before I install the Xfinity modem?

Appreciate the help in all this!