Visitor
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2 Messages
Sign up promotion not received
Hello,
I signed up for 1 GB internet plan in March, 2025 and was eligible for $200 amazon gift card. I confirmed it with customer service agent who helped me with the sign up process as well. It had been close to 4 months, I havent received the gift card. I reached out to a customer dervice via chat and she created a ticket for the issue and said someone will reach out to me , it has been 2 weeks and no response. I called the number for xfinity promotion and that was of no use.
XfinityDemitrius
Official Employee
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2.1K Messages
2 months ago
Hey @user_unts5g, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help investigate the promotional gift card. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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