1 Message
Sick of xfinity outages
Xfinity internet service has become worst service. It keeps interrupt service on the pretext of outages. I live in San Jose evergreen area and we are experiencing outage almost every second day if not daily. This has badly interrupted my work from home facility provided by my employer. My job is seriously getting affected. Now i have started thinking cancel this internet service and looking for better internet service.
XfinityPeterH
Official Employee
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1.8K Messages
7 months ago
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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user_lodmpb
1 Message
3 months ago
I am experiencing the same problem now, to finish my comments here, I have to restart my modem 3 times, I am working from home, I can't afford the bad service anymore, I have called Xfinity service multiple times, no help at all, they scheduled an appointment for me, No one showed up, I have changed 3 modems now, I am out of option. what should I do
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EG
Expert
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110K Messages
3 months ago
@user_lodmpb
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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