Visitor
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1 Message
Shut off service on 4/37/2026 [Edited]
Equipment has been returned. Please stop service at [Edited: "Personal Information"]
[Title edited: "Personal Information"]
Visitor
•
1 Message
Equipment has been returned. Please stop service at [Edited: "Personal Information"]
[Title edited: "Personal Information"]
EG
Expert
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117.7K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.9K Messages
12 hours ago
Hey there, @user_mb2jim, thanks for reaching out. We would be happy to check on your account details to ensure your equipment was removed. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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