shipping label not emailed

I completed the entire return process through Xfinity to receive my shipping label and it was never emailed. I tried to talk with the customer bot but that took me in circles. I see that common answer is to direct message someone but I have no way of doing that. I need the label to not be needlessly charged and there is no xfinity store near me.

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EG

Expert

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122.4K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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3.6K Messages

5 hours ago

user_gs6dg1 Hi there! We understand your concern, especially since you've already completed the return process and don't want to risk being charged simply because the shipping label never arrived. We certainly don't want you going in circles trying to get this resolved!

We'd like to help you figure out the best way to complete your return without making another trip or repeating the process unnecessarily.

Can you clarify what equipment you're returning? Is it an Xfinity Gateway, TV box, mobile phone, or something else?

The return process can vary depending on the equipment, and we want to make sure we're giving you the correct instructions, especially since you don't have an Xfinity Store nearby.

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user_gs6dg1

Visitor

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3 Messages

Hi! I'm returning an Xfinity Gateway Router.

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5 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

Gotcha, thank you so much for clarifying that for us @user_gs6dg1! With the return, if you go through the UPS route, they will box it up, label it and ship it back to us at no charge if you did not receive the return label. We can look into shipping a return box to the service address too, if you wish. Please let us know.

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5 hours ago

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user_gs6dg1

Visitor

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3 Messages

No need to send a return box, I will bring it to the UPS store. Thanks for the help!

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5 hours ago

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Customer Service

user_gs6dg1

shipping label not emailed

EG

XfinityAirelle

user_gs6dg1

XfinityAdrienne

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