1 Message
Shady employee
I made an appointment to renew my contract\update equipment and went as scheduled. I had only waited 2 minutes past my scheduled time when I got an Xfinity email saying my appointment was cancelled but I got called up to the desk so I didn't think anything of it. Everything went great and I picked my plan, the employee said "okay, follow me right this way..."(thinking he was taking us to another counter to check us out?!) he opened the front door for us and told us to have a great day with no paperwork or anything in hand. I ended up calling customer service a few hours later thinking it was odd I did not get any sort of confirmation and I asked if I could have the employees name I had my appointment with at the store. Customer service said there was nothing on file. It was very shady that this employee cancelled my appointment, did not give me any information and then rushed us out. He did nothing in my account and now Xfinity says they can't give me his name because there's nothing on file about my appointment. I would advise no one go to the Plainfield Illinois store If you do not want to get scammed, be very careful!
CC_Armand
Official Employee
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2.4K Messages
2 years ago
Hello there @Anpax4423! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to ensure your concerns are addressed. No worries! You have reached out to the right team to get this squared away. So that we can get started, please feel free to shoot us a private message.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_s3b9of
1 Message
2 years ago
I am absolutely fed up with xfinity and all of their shady dealings. I was offered a plan to stay with the company weeks ago and nothing was changed in my account after 3 hours on the phone. I went into the store in Delaware and they said they couldn’t do anything! This was after being on chats every day for weeks. With at least 20 different people ! How is this legal. They lie and promise you the world and then trick you into approving something that is so confusing you don’t even know what you’re agreeing to!! This is disgusting and illegal and I don’t know how they are getting away with it but I will take it to a lawyer if someone doesn’t do something
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