Visitor
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1 Message
Setup 3rd Party Router on Fiber
Trying to do this:
https://www.xfinity.com/support/articles/member-owned-router-fiber-internet
Read this:
Posting so I can DM support directly.
Visitor
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1 Message
Trying to do this:
https://www.xfinity.com/support/articles/member-owned-router-fiber-internet
Read this:
Posting so I can DM support directly.
EG
Expert
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122.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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122.4K Messages
2 hours ago
@user_x4flje
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityJanelle
Official Employee
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2.5K Messages
1 hour ago
Hey @user_x4flje , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your 3rd party router. I would be more than happy to offer my assistance. We received your direct message and will be responding shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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