1 Message
Setting up Internet Connection in New Apartment
I recently moved into a four unit apartment. When I put in the order for my Starter Kit, the address listed didn't have any options for unit numbers. It seems that Xfinity is not aware there are separate units within this building. I need to ensure that our unit is considered its own and we won't be interfering with other internet connections.
EG
Expert
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110K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.3K Messages
3 months ago
Hi there, @user_i2lt4p! Thanks for reaching out to us here on the Community Forum! We can certainly check to see if we have separate units in the system for the location and set you up! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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