aj0602's profile

Regular Visitor

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2 Messages

Fri, Sep 25, 2020 3:00 AM

Set up payment arrangement but my internet is still down

Hi my internet was completely suspended early this morning. Completely down. Today my past bill became over 30 days past due. Since I know I'm getting paid on the 30th I went into my account via the app and set up a payment arrangement. It told me my payment arrangement would restore my services and that they would be turned back on shortly. I only have internet, no TV. My internet did NOT come back on and now my kids had to go stay with their dad because they must have internet for school. I can't even use xfinity wifi with my cell phone. Impossible to get a real person on the phone to assist me. Xfinity assistant is no help. I've been an xfinity internet and mobile customer for many years!! Someone please help me!! 😩

Responses

ComcastMorgan

Official Employee

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2.5K Messages

7 m ago

Hi, aj0602. So sorry to hear about the complications with your service! Sometimes the service restoration takes a bit of time. I wanted to check in and see if you were still looking for assistance on this, how are your services working now?

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New Poster

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1 Message

3 m ago

I have also set up payments on the account page 2/8 for 2/24 but today the they done “soft Disconnect “ I was able to talk to someone through the technical issues and she put me thru to an automated system to set it up which I have done again that was around 10am it’s 4:30 now and still not back up???? It clearly states on the website that after making arrangements service will be restored an also the lady told me that I set the arrangements with a card? It’s the card I have always used? She said I should have set it up through IVR? I don’t even know what that is let alone find a number for it!!!

Official Employee

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171 Messages

3 m ago

Hey there, Ibsasay12I really appreciate that information and I am glad to hear you were able to get that Payment Arrangement set up through our automated system. I would be happy to check on your account to ensure that the Payment Arrangement was set up correctly as your services should be working once that arrangement has been made. Can you please send me a Private Message with your full name and your full address, so I can pull up your account?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side. 

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New Poster

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1 Message

3 m ago

I setup a payment arrangement and when I went to submit, I saw this message saying "To restore your service, the latest payment date you should select is (Select Date)" My services has not been restored and i was told nothing can be done about without a explanation. I feel like that line is really misleading but i still want a genuine reason why. @ComcastJeniece 



 

ComcastAbbie

Official Employee

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267 Messages

3 m ago

@TRegis I would like to help with this payment arrangement for you.

 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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