Servicio

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey there, @user_7s6rys, thanks for reaching out through Xfinity Forums. I would be happy to help with your internet connection. I understand how important it is to stay connected. I would be happy to take a look at your account. Can you please send us a Direct Message with your full name and your full address?

How to Send Us a Direct Message:

1. Click “Sign In” if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:” line, type “Xfinity Support.”
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:” line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.