Visitor

 • 

1 Message

Wednesday, July 8th, 2026 10:50 PM

service

need to review my account to lower payments.

Oldest First
Selected Oldest First

Official Employee

 • 

4.1K Messages

13 hours ago

Hey there, @user_ayg0i1, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to see what promotions we have available. I understand wanting to ensure you get the best value for your services. Can you please send us a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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