Service

Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects.

Responses

Oldest First

Selected Oldest First

XfinityJohnG

Official Employee

•

3K Messages

3 months ago

Thank you for reaching out to our team. That is definitely an issue I can look into from here. When you are losing that connection, do you get an error code or error message on the screen?

0

T

Toolman57

Visitor

•

2 Messages

2 months ago

Since installation of new modem our landline is not working.

1

0

Toolman57 Just to check the basics, when replacing the modem, was the phone line connected in the same port on the back of the modem? Do you have a dial tone at all, or is it an issue with not being able to make or receive calls, or both?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 months ago

0

T

Toolman57

Visitor

•

2 Messages

3 hours ago

phone is now operating. tech forgot to switch phone on while helping me set it up.

1

0

XfinityCliff

Official Employee

•

485 Messages

Hello @Toolman57, and thanks for letting us know you have a resolution with your phone line!

We're here 7 days a week from 6am-1am ET for any future concerns you have have with your Xfinity Related services.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

3 hours ago

0

Customer Service

user_67ylmr

Service

XfinityJohnG

Toolman57

XfinityThomasD

Toolman57

XfinityCliff

New to the Community?