Service

I scheduled a service for my coaxial plug, Technician never came, When i called about it the robot claimed i never had an appointment (Even though i have emails and text messages regarding it) And refuses to connect me to a human it just immediately hangs up on me after speaking its first line.

What am i supposed to do.

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XfinityJorge

Official Employee

•

2.8K Messages

10 hours ago

user_o0hrsl Hi there! I am sorry to hear that you are having issues trying to get help with setting up your connection. Our team here is more than happy to help especially over this platform. To get started can you send me a DM with your name and address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

HunterBwmn

Service

XfinityJorge

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