Visitor
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1 Message
Service Tech
Why is it so difficult to get a srvc tech out to resolve an issue than a ignoramus bot or someone workn' customer srvc can't? Why?
Visitor
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1 Message
Why is it so difficult to get a srvc tech out to resolve an issue than a ignoramus bot or someone workn' customer srvc can't? Why?
XfinityAirelle
Official Employee
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3.1K Messages
4 hours ago
We definitely don’t want you feeling like you’re stuck talking to a bot instead of getting real help. That’s not the goal.
Before we jump to scheduling anything, can you tell us a little more about what’s going on? What service is affected, and what exactly are you experiencing? For example, is it a full interruption, slow speeds, equipment not responding, something else?
The more detail you can share here, the better we can determine whether this is something we can fix right away or if it truly needs a technician visit. Let’s start there and take it step by step.
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