Visitor
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1 Message
Service suspension
I just spoke with someone yesterday over chat about my bill. we made a payment arrangement that was due for December 3rd, I was assured that my connection would not be disturbed because I made this payment arrangement. Then today my service is interrupted, and I have no way to speak to a live agent. This is ridiculous that you make it impossible for customers to contact you when they’re in need, and due to your own mistakes.
XfinityJeniece
Official Employee
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3.6K Messages
4 hours ago
Hey there, @user_mn91wi, thanks for reaching out through Xfinity Forums regarding your services and payment arrangement. I would be happy to take a look at your connection and arrangement to ensure that everything is set up properly! I know how important it is to have working services. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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