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user_g72yly
1st Topic

Visitor

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1 Message

Sunday, March 8th, 2026 3:31 PM

Service suspended

Service disconnected 3/08 despite

requesting Internet Essentials for

financial hardship. Seeking help with

restoration and enrollment. What can I do?

Question

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Updated 

1 month ago

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EG

Expert

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117.4K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.7K Messages

1 month ago

Thank you for getting this over to us @EG.

user_g72yly In order to qualify for our Xfinity Internet Essentials you would have to not have our standard internet account. Our team is here to help you and if needed we can look at another plan that might fit your household needs. Please let us know if you have questions. 

 

1

EG

Expert

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117.4K Messages

@XfinityPeterH​ Quite welcome !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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