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10/21/2026 12:25 AM

Service suspended despite Oct 28 payment arrangement — need a case opened

Internet suspended today despite a payment arrangement scheduled for Oct 28 — asking the digital care team to open a case.

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Official Employee

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4.5K Messages

21 minutes ago

Hey there, @user_jvnkqh, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to take a look at your billing details. I see you sent over a direct message. We will continue to assist you there. We look forward to working with you. 

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