Visitor
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2 Messages
Service suspended after
Service was suspended after speaking with two separate agents in the chat on the app. Both agents promised me my services would no be intrupted until the 19th of the month. I had told them I had suffered a loss in my home and that I needed a week or two to get my husband's finances in order. Both promised and assured me my services would not be intrupted until the 19th on March. I even got a confirmation number and email. Then I wake up and cant even connect with anyone to male my case on the app because it wont allow me to connect with an agent. Ive been with xfinity for over 25 years.
XfinityJustinM
Official Employee
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605 Messages
14 days ago
Hello @user_7dp4jq,
I would like to start things off by saying that I am sorry to hear about your loss. I know how difficult that can be for not only days, but certainly weeks later. I hope you and your loved ones are holding up alright. ❤️
Once an account enters a soft disconnection there are some flexible payment options that can become quite handy if you are eligible. We are very limited in what we can do to assist once an account enters a soft disconnection. Following the steps in the article below would be the best way to determine if you are eligible for a flexible payment option that would reactivate your services.
Set up an installment plan for a past-due balance
Please let us know if you are successful in getting a flexible payment option arranged.
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user_7dp4jq
Visitor
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2 Messages
14 days ago
[Image Removal: "Chat Transcripts"]
sad that you have employees that can make promises and then not honor them. 25 years with this company and this is how I get treated. Sad
(edited)
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