Skip to main content

    Support

    Offers

U
user_acea3d
1st Topic
1st Reply

Visitor

 • 

3 Messages

Friday, May 24th, 2024 9:14 PM

Closed

Service still down and inadequate compensation

Service has been down since storm last Thursday in Houston area. Going on now 9 days no service out of a month with 30 days. Hence service has been out 30% of the month was only offered a $30 credit when monthly bill last bill was $280. Outage map showed 500 people without service last night. Informed of error codes. Tv box 1PSt, TV error code rdk-03004. Technician scheduled to come out 2 days from today. Will be a total of 11 days out of 30 NO service. Been customer for 13 years. 

Question

 • 

Updated 

11 months ago

67

2

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

11 months ago

 

user_acea3d - Our hearts go out to all impacted and I  am sorry to hear you are without service. The severe weather and flooding impacted everyone differently. While we are not offering credits at this time, customer service and the customer experience is very important to me. We work with customers individually, on a case-by-case basis, on credit matters where customers feel they have been affected by the storm. Please allow me to help. If you could send a direct chat message with your full name and complete service address to “Xfinity Support”; I'd be happy to assist in this matter. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

0

0

user_acea3d

Visitor

 • 

3 Messages

11 months ago

Services they're down since the storm in Houston May 16th. Today is May 24th service is still down last night showed 500 to 2000 in my area. Outage map shows clear but yet service is still not working. Meaning inform error codes cable box 1PST, TV code RDK-03004. Finally got scheduled it technician visit May 26th for 10 days without service. Last bill $280 compensation offered $30 discount. Roughly service down 30% of the time only offered a 10% compensation. 

[Edited: "Personal Information"]

Note: This comment was created from a merged conversation originally titled Service is still down inadequate compensation

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

 

I'm happy to help, user_acea3d. Please send a direct chat message with your full name and complete service address to “Xfinity Support”; I'd be happy to assist in this matter. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

forum icon

New to the Community?

Start Here