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Cookits
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Visitor

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2 Messages

Thursday, August 20th, 2026 1:35 AM

Service speed availability

My service is currently 1g down/35m up.  

In the app, I now see plans which are 1g symmetric up/down.  Does that mean it is available in my neighborhood, or just a tease?   How can I find out for sure?

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3 hours ago

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XfinityJeniece

Official Employee

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4.2K Messages

3 days ago

Thanks for your interest @Cookits! Availability of symmetrical speeds can vary by address, even within the same neighborhood. If you're seeing a 1 Gig symmetrical plan in the Xfinity app, that's a good sign, but it doesn't always confirm it's currently available at your specific service address. Can you let us know if you're seeing the plan as an available upgrade option in the app, or if it's only appearing in promotional materials? We'd be happy to take a closer look and help verify what's available for your location.

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Cookits

Visitor

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@XfinityJeniece​ thanks for getting back.  symmetric plans appear if I’m in the app and do Manage my Plan/Change Speed.  

somewhat confusingly, that page lists a symmetric 1g/1g as “my current” as well as the option to change to a 1g/1g plan.  Which makes me nervous to touch anything there.  

my current actual speed test shows 1g/35m. 

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4 hours ago

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XfinityJeniece

Official Employee

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4.2K Messages

I would be happy to take a look at your speeds on our end, @Cookits. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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3 hours ago

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