3 Messages

Mon, May 2, 2022 12:22 AM

Service Restoration

Hello All,

For the past year I’ve been overcharged for a modem that I’ve returned when I upgraded my xfinity internet package. I’ve been calling and speaking tho agents about this for the entire time with promises of resolutions (nothings changed to date 5/1/22). Which unfortunately caused my bill to become extremely high and unaffordable given the loss of my job during covid and trying to regain stability while supporting a three and 1 year old. I managed to scraped up what I had and get the full balance paid off (251) and have been promised service restoration three times and my service still isn’t restored.i can’t speak to a agent anymore because I have to “pay my balance” which I have and it tells me I have outage however it’s only at my address I spoke to agent today by calling through from another customers account and the agent promised restoration within the hour and my service isn’t on that was 6 hours ago but I recover a call and voicemail about purchasing phone service through xfinity. I’ve never received a credit for my overpayment and explanation for why I e been over charged for a year plus and now I can’t even get in contact with anyone when I sacrificed and paid $250 to have the service restored so my family can enjoy the comfort of our home is there anyone that can help! 

Thanks in Advance 

Accepted Solution

Official Employee


364 Messages


Hey @AndruH, Thank yo for reaching out to Xfinity Support on our forums. We apologize you are having troubles getting help with getting the account restored and your billing concern addressed. I can certainly help with both. Can you send us a direct message so I can help?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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