Visitor
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3 Messages
Service Restoration
Hello All,
For the past year I’ve been overcharged for a modem that I’ve returned when I upgraded my xfinity internet package. I’ve been calling and speaking tho agents about this for the entire time with promises of resolutions (nothings changed to date 5/1/22). Which unfortunately caused my bill to become extremely high and unaffordable given the loss of my job during covid and trying to regain stability while supporting a three and 1 year old. I managed to scraped up what I had and get the full balance paid off (251) and have been promised service restoration three times and my service still isn’t restored.i can’t speak to a agent anymore because I have to “pay my balance” which I have and it tells me I have outage however it’s only at my address I spoke to agent today by calling through from another customers account and the agent promised restoration within the hour and my service isn’t on that was 6 hours ago but I recover a call and voicemail about purchasing phone service through xfinity. I’ve never received a credit for my overpayment and explanation for why I e been over charged for a year plus and now I can’t even get in contact with anyone when I sacrificed and paid $250 to have the service restored so my family can enjoy the comfort of our home is there anyone that can help!
Thanks in Advance
Accepted Solution
XfinityNicolas
Official Employee
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1.1K Messages
3 years ago
Hey @AndruH, Thank yo for reaching out to Xfinity Support on our forums. We apologize you are having troubles getting help with getting the account restored and your billing concern addressed. I can certainly help with both. Can you send us a direct message so I can help?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_d5e9f3
Visitor
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7 Messages
3 years ago
Hello, please help I desperately need assistance. I had an agent set an arrangement for me to pay my balance on 8/6, he then restored my service because my 3 children go to school virtually and I work from home. They assured me that they corrected my issue. With the assistance of an “Xfinity Ambassador” An arrangement was made to pay the balance in full on 8/6 and confirmed my service will be fine. I clocked in and they logged on to class and about an hour later it disconnected!! can you please help me?? I’m going to lose my job if I can’t get logged back in.
I kindly Thank you for your time and assistance.
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