Mswalley84's profile

Regular Visitor

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2 Messages

Wed, Dec 23, 2020 4:00 AM

Service restoration

Just over a week ago my service was suspended, and I set up a payment arrangement with y’all to split the past due amount into 2 separate payments.... I payed the first one that day, $120.00, and service was restored..... I was due to pay the remaining amount of $169.00 this past Monday..... unfortunately, I’ve been having to rely on a very small unemployment check each week, and this past week I was only paid $28... so I called to see if I could change the next payment due date to 12/28/20, since that will be the next unemployment check deposit which would be enough to pay the remaining amount from the arrangement ($169.00) but I could not get connected with an agent.... I was disconnected multiple times and then told I couldn’t speak with a customer service agent directly until I paid the amount owed..... it was so frustrating.... so I tried again the next day, and got the same treatment..... I spent 45 minutes trying to get connected with someone..... so, frustrated yet again, I hung up.... I was gonna try again today, but it’s just too stressful..... stressful to the point that I just dropped to the floor and cried...... It’s not enough that this pandemic has taken lives.... it’s slowly taking away every single thing I’ve worked so hard to achieve in my life....
since I couldn’t take one more second trying to fix this issue over the phone, I went online, and pulled my account up..... it allowed me to change the next payment due date to Monday (12/28/20), and confirmed it as well..... or at least I thought it did.... because my service has been disconnected again, and I don’t know what to do... my daughter needs internet for school, and I need it for when I get independent contractor assignments to supplement the absurdly small unemployment stipend I get each week..... My daughter is severely immune suppressed and it’s just way too risky for me to have to take her out of the house to find and use any hot spots..... so now, honestly, I’m at my wits end..... Financial issues are always tough, but this is way worse and I’m scared... I don’t know what else to do.... so I’m reaching out to you with the fervent hope that something can be done.... please...

Responses

Accepted Solution

ComcastTeds

Official Employee

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18.9K Messages

6 m ago

@Mswalley84 

 

Apologies for the issue and experience that you described above.

 

As a courtesy, we have credited back most all late charges, reactivation charges and data overage fees incurred over the past 24 months. There is now no balance currently due.

 

I hope that helps. 

Those credits will post overnight and will be available to view in My Account.

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
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Regular Visitor

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2 Messages

6 m ago

Thank you so so much..... !

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