Service restoration estimate date

In a community where Windstream is the most predominant (and with terrible service) I chose Xfinity because of the high quality and service I had used for 20 plus years in my former city. I do understand the challenges of the hurricane and post hurricane issues as we recover. Electric has been restored and all my neighbors with Windstream and several other small independents have internet restored. It has been almost two weeks and the only updates are not via text as I have requested, but a generic message saying sorry for the inconvenience. I don't think it is too much to ask for more detailed updates and an actual realistic date for restoration. No one expects an exact minute or hour. Just a REAL answer on these issues.

The electric trucks are real (God bless them) and the Windstream....where are you Xfinity?

Responses

XfinityJeniece

Official Employee

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3K Messages

2 years ago

Hey there, thanks for reaching out here on Xfinity Forums. We truly appreciate you choosing Xfinity over the other options in your area. I hope you and your loved ones are safe, and we appreciate your patience. We know how important the services in your home are to you.

We're aware of the service interruption in your area. While we're unable to give you an estimated time when your service will be back on, please know that we're working to restore service as quickly and safely as possible.

The most effective way to get outage updates for your area and information about your service is to visit xfinity.com/outage. We definitely hope to have more information soon!

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user_746d15

2 Messages

Jeniece, I want to thank you for the work you do. I am certain it is not always rewarding, as your hands are tied and you are unable to give customers an answer which actually addresses their question/concerns. As this response is an exact replication of the non-specific, general verbiage which has been the only information available on the outage web page you are suggesting I visit. I can at this time only acknowledge your excellent skills in copy/paste from the script which is provided for you. Not one single concern was actually addressed or answered and frankly only served to increase and exacerbate my frustration. Thank you so much and please, please have a wonderful day.

2 years ago

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XfinityBenjaminM

Official Employee

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2K Messages

Please feel free to send us a Direct Message with your full name and address if you require additional assistance. Also, please specify what concerns you had that were not addressed or answered, we'll be happy to speak to you further. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We look forward to hearing from you.

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2 years ago

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user_5096c1

1 Message

Stream is not working. I can see but not access my recordings

2 years ago

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Customer Service

user_746d15

Service restoration estimate date

XfinityJeniece

user_746d15

XfinityBenjaminM

user_5096c1

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