Skip to main content
user_dwv0n9
1st Topic

1 Message

Monday, March 3rd, 2025 3:02 AM

Closed

Service relocation

I need to have a service line relocated, but can’t get through to anyone through the customer service phone number. Is there another phone number to call to talk to a person? 

Question

 • 

Updated 

9 months ago

23

1

0

Oldest First
Selected Oldest First
XfinityDemitrius

Official Employee

 • 

2.5K Messages

1 year ago

Hey @user_dwv0n9, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding an equipment/line relocation. I would be more than happy to offer my assistance looking into this further for you. There can be possible cost associated and would need to fit a number of guidelines for eligibility. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

2

0

user_phdkq3

Visitor

 • 

1 Message

I need to relocate residential service to new address.  I am moving

9 months ago

0

XfinityJamesC

Official Employee

 • 

2.8K Messages

Greetings, @user_phdkq3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about tranferring your service to a new location. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

forum icon

New to the Community?

Start Here