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user_tvu9b4
1st Topic

Visitor

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1 Message

Friday, May 8th, 2026 12:09 AM

Service outages

We are experiencing service outages 2 to 3 times a week. This is ridiculous. It has been going on for weeks. Let’s try something unique… send a human out here to resolve this before we move… enough is enough.

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Updated 

14 hours ago

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XfinityAbel

Official Employee

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356 Messages

2 months ago

Thanks for taking the time to post on our Xfinity Community Forums page, @user_tvu9b4. I'd like to do everything I can to help with your service interruptions. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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user_llgqfk

Visitor

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1 Message

We have no tv service

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17 hours ago

0

XfinityCliff

Official Employee

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358 Messages

Hello @user_llgqfk and thanks for reaching out on our Xfinity Community forums.  

We are aware of a national service issue affecting Xfinity TV services.  Please check for updates on our Xfinity Status Map.   If the map shows no issues for your area and you are still having difficulties with your TV, please let us know.  We'd be happy to assist further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 hours ago

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