Service Outage

There is currently a scheduled service outage (for an upgrade) in my area. The only information for service restoral is by end of day. Is that COB or 11:49 PM? Either, is absolutely UNACCEPTABLE!

I work out of my home office, working with financial portfolios and any outage, other than brief, can be very costly for myself and my clients.

Any and all upgrades should be done during the late overnight hours when usage is at a minimum. Any provider company worth their name knows this.

Because the outage is so widespread, a COMCAST hotspot is out of the question, because there are none unavailable.

Just because Verizon worked a deal with COMCAST giving COMCAST a land-based Internet/TV monopoly in my area does not give the freedom to abuse its customers

Even when AT&T was a monopoly, their credo was to provide the epitome of quality and excellence. COMCAST would do well to follow this.

Trying to talk to a person at Comcast, other than sales, is nearly impossible. However, I’ve always been able to reach someone at Comcast Presidential Escalations. Guess I should try there.