Service outage refund

user_5u7hk2 Hello! Thank you so much for using our Forums and our team is here happy to assist with the service interuptions in your area. To get started can you send us a DM with your full name and service area? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message